Google+ Gets A Refresh For Android To Mirror Its 41 Update Extravaganza From I/O, Adds New Location Section

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Today, Google updated its Google+ app for Android to get up to speed with all of the changes announced during last week’s I/O Developers conference. In all, there were 41 new updates, including a new stream, photos experience and Hangouts.

The Android version has all of that, and one new feature — a new location section.

Where the Anroid app really shines is with the photo capabilities. The updated Google+ app now has the auto backup, highlight, enhance and “auto awesome” functionality that the desktop version has. It’s really handy to be able to enhance your photos directly within the app, rather than waiting until you get back to your computer or relying on Google to do its magical synthetic wrinkle removal, even though it’s cool.

To make it easier to “make plans and meet,” Google+ has broken “Locations” out into its own section. Now, when you share your location with certain Circles, your friends can easily find you by tapping on that section. Naturally, it drops everyone’s location onto a Map, which makes it seamless:

Location is something that hasn’t been a great piece of Google+ to date. The service currently picks up where you are and asks you for your explicit location, not really telling you who will get to see it. With the Location section and controls, it’s easier to manage and can turn into an experience similar to that of Foursquare.

The stream is getting all of the features from last week, too. The auto hashtags will let you drill into new content, hopefully sucking up all of your free time. It turns the Google+ experience into something like Wikipedia, where you can just keep tapping on relevant content and hopefully find some new people to follow along the way. While you’re not going to get the new three-column layout on your smartphone, the drilling down is actually fun.

We’ll await the iOS update, but expect the same items to find their way into that version. All of these enhancements are made to entice you to do a little bit more in Google+, as the company doesn’t really expect you to jump ship from one network to another. The features are more complementary to one another in this update, giving a better experience to new users, which is the most important demographic for Google to focus on right now. Those of us who have tried Google+ already have our minds made up as to whether it’s useful or not. It’s the stragglers who haven’t seen it from the beginning that need to be wowed.


Android’s Design Principles And The Calculus Of The Human Pleasure Response

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Android UX and interaction design leads Helena Roeber and Rachel Garb gave a talk at Google I/O this year about the Android Design Principles (ADP) they helped create and introduced back in 2012 with the launch of Android 4.0 Ice Cream Sandwich. The ADP foll three simple principles, essentially “enchat, simplify and amaze,” but there’s much more to those principles that that relatively slippery and non-scientific language might lead you to believe.

In fact, Garb and Roeber have based the ADP on compelling recent research that suggests eliciting negative emotional responses have an outsized effect on user experience, and require lots more counterbalance in terms of positive experiences to achieve a net positive, or even net zero lasting impression.

The Math Of Joy

They cited a John Gottman study that found successful marriages maintain around a 5:1 ration of pleasant feelings to bad, whereas those with more like a 1:1 ration have a far greater chance of ending in divorce. Another study they cited offers insight into team productivity, which suggests that positive-to-negative interactions in a work group setting operating in at least a 3:1 ratio result in much more productive teams than those with more negative experiences. Finally, they suggested that humans need three positive experiences to compensate for every bad one.

A lot of that may sound obvious when simplified; it doesn’t take a genius to figure out that designers and app builders should strive to please their audiences. But the execution of enacting that pleasure is where things get interesting, and where Roeber and Garb’s insight really shone through. It’s one thing to say “okay, we won’t anger a user here, and we’ll make them happy instead,” and quite another to actually do it.

Putting Theory Into Action

Hearing them describe it, the ADP almost came about under a sort of moral obligation. Roeber described how the teams in charge of Android UX and interaction found that tech now has “a profound impact” on all of our lives, and as such, when things go wrong, we have a tendency to blame ourselves, and that can have a subtle but ultimately strong impact on people’s wellbeing.

“All those non-ideal implementations eroded people’s confidence in their own abilities and caused frustration,” she said, describing how even small things that you might not think that much about ultimately leave you with a tick in the negative column if left unresolved. So if you can’t figure out what you’ve done wrong in setting up Gmail on your phone, for instance, that’s something you’ll carry, and something that requires that much more to negate in terms of the overall karmic balancing act.

The example offered by the presenters of how exactly this works in action in Android right now is the visual signal given for when you’ve hit the last of your home screens. Android users will know that you’re greated with a blue glow animation and a visual representation of a page turning up to suggested nothing underneath. It’s clear in what it indicates, but it’s less accusatory or finger-pointing than a text alert, Roeber explained, which can still make users feel admonished and leave them internalizing some blame.

Another example meant to explain how interface elements can not only minimize or eliminate bad feelings, but actually generate good ones was the Google Now art which occupies the search box when you call up Android’s digital personal assistant. It changes based on both location and time of day, and Roeber and Garb explained that in testing, the produced a reaction of wonder and enjoyment not just the first time it was encountered by users in testing, but every time after that as well, thanks to its dynamic nature. Experiences like this rack up positive emotions on the part of the user.

The Interface As The Ultimate Customer Service Rep

Essentially, what Roeber and Garb described in their chat is a means of combining the best possible way of tiptoeing around a potentially negative interaction with positive ones that excite and delight. It’s a simple calculus designed to result in an overwhelmingly net positive experience, the ultimate aim of which isn’t just to minimize the negative impact of the tech we now use constantly, but also to add points in the wins column that can be used to offset negative interactions that happen anywhere in our lives. The ADP isn’t conceived as a way to make using apps not suck, in other words; it’s actually designed to turn Android into a means of spreading happiness.

That’s an ambitious goal, but it’s impossible to deny that the experience of using Android on a daily basis has improved dramatically since the introduction of the ADP. And all of these improvements serve to illustrate how mobile software is perhaps at its best when it’s acting as the idealized customer service representative: friendly and informal, but not overly familiar; attentive to and anticipatory of your needs; gentle and kind when you’re barking up the wrong tree. A truly great customer service experience leaves you feeling lifted, capable, intelligent and happy. It’s more than fair to expect the same out of our device interactions.


5 Things We’d Change About Facebook Mobile

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At the beginning of this year, Facebook overtook Google Maps as the most-used mobile app in the U.S. The social network giant also recently introduced a controversial new mobile interface, Facebook Home. Earlier this week, Home hit 1 million downloads. Love it or hate it (or both), Facebook is a cornerstone of the mobile experience

But being in the spotlight means taking your share of criticism. And if the Facebook app represents our smartphone-centric lives ... well, it has a few issues. None of them are deal breakers, but Mashable loves to tinker. Read on to see our list of things we would change about the Facebook app. Read more...

More about Mobile, Facebook, Apps, Social Media, and Features

Google Glass Gets Facebook, Twitter, Tumblr Apps

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Google Glass is about to get even more apps, from Facebook and Twitter to Tumblr and CNN.

During a “Developing for Glass” session during its Google I/O conference on Thursday, Google announced several big-name apps for the high-tech glasses, representing a vote of confidence for the technology from a number of the industry's largest players.

“We are all collectively figuring out what the best experience is with Glass,” Google's Senior Developer Advocate Timothy Jordan said during the event

Jordan talked a bit about best practices for creating apps for Glass, before showing off some new ones launching today that the company has been working with to enhance the experience Read more...

More about Google, Mobile, Facebook, Twitter, and Apps

5 Security Tips for Facebook Mobile

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You are your Facebook account. Public or private, its contents define you in a professional, commercial and social nature. Your photos are keepsakes, and personal messages can be confidential exchanges. Either way, it's an identity you want to protect.

But you probably aren't doing everything you can to secure your account. You can carry Facebook everywhere on your phone, but is it safe? Facebook Mobile leaves you more susceptible to attempted hijackings and identity theft

Here are five ways to make sure there's more than a phone case between you and a potential intruder Read more...

More about Mobile, Facebook, Apps, Security, and Social Media

With Google Play For Education, Google Looks To Challenge Apple’s Dominance In The Classroom

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Google I/O, the company’s sixth annual developer conference, got officially underway in San Francisco on Wednesday, and it was an eventful day. It took the company every minute of its epic three-hour keynote to unfurl a laundry list of announcements and updates, seemingly across every product category in its arsenal — from Android, Chrome and Search to Maps, Google+ and Hangouts — each with a fresh coat of paint. We even saw the arrival of Google’s very own subscription music service, today, which is already being touted as a potential Spotify killer.

Amidst Larry Page’s triumphant return to the stage (after addressing his much-discussed vocal issues yesterday), Google’s soaring stock price and sexy smartphone demos, it was easy to miss an important announcement concerning Google’s foray into a considerably less sexy market: Education. (And K-12 education, no less.)

Android Engineering Director Chris Yerga took the stage to introduce Google Play for Education, through which Google hopes to extend Play — its application and content marketplace for Android — into the classroom. The new store, which is scheduled to launch this fall, aims to simplify the content discovery process for schools, giving teachers and students access to the same tools that are now native to the Google Play experience.

Teachers will now be able to search for and recommend learning content by category, grade level, and a variety of other criteria, and will have the opportunity to discover content recommended by other educators, for example. What’s more, every piece of content served within its curated portal is pre-approved by educators before being posted, so that teachers can rest easy knowing the recommended content is quality and school-appropriate.

Google has already begun to recruit content partners, with NASA and PBS among those that have already signed on to make their content available to users when the store goes live this fall. Yerga said that the team plans to begin accepting content submissions from developers at some point this summer.

Today, Apple is far and away the de facto leader in the education space, but with its new educational app marketplace, Google is clearly positioning itself such that it can begin to make a real play at challenging that dominance. To that point, the real key to Google’s new product is the fact that it enables administrators to distribute applications to their entire team. If a teacher wants to shoot content to a couple hundred Android devices, they simply have to type in their group’s name and voila, Google will push that sucker out to everyone on the list.

Another important perk for cash-strapped teachers is that the marketplace doesn’t require them to use credit cards to purchase content. Instead, educators have the option to buy apps and content in bulk and charge those purchases to their account. These are important features for educational users, removing a great deal of the friction around acquiring learning content.

Not only that, but, while schools and educators are eager to bring apps and other digital learning tools into their classrooms, it’s critical for them to be able to manage and to bring some oversight to the content distribution process. Plus, the Android Marketplace, er, Google Play, has had a long-standing malware problem, so that extra layer of teacher control can help get schools over the hump.

While the penetration of Apple’s mobile devices into education is significant, when it comes to other hardware, IT departments don’t want to deal with the hassle of networking iDevices. Plus, Apple products are expensive — and especially for bulk orders, schools will want to turn elsewhere.

Where Google can have a real advantage over Apple is in its ability to combine Google Play for Education with Google Appls for Ed. Small businesses have been adopting Google’s productivity software in droves, and the interest has started to grow among school boards who want to introduce tablets into their classrooms and use Google Apps as the standard.

Together these two products can work hand in hand in the classroom, with each becoming more powerful as a result. In turn this could help create the incentive or leverage that it needs to begin attracting new users.

The biggest takeaway: If it weren’t already abundantly clear, Google is no longer just a search company. The company has been exerting tremendous effort to achieve a unification among its products, not only in terms of design, but in the way its products interact with each other. That is best demonstrated by the fact that Google products now touch just about everyone. In a sense, Google is becoming a utility provider — for both consumers and developers — and, in turn, a data company.

While Apple has long been focused most of its attention on design over the years, Google’s focus on utility has allowed it to build a massive infrastructure, collecting data from across a broad range of software products at a nearly unprecedented scale. For me, there’s no better testament to the utility and wide application of Google’s infrastructure than Education.

Naturally, in juxtaposition with sexy new smartphones and mobile technology, streaming music services and re-imagined social networks, Google’s work in Education tends to end up in the backseat. But, for this reason, Google has quietly (and quickly) gained noticeable traction in Education, thanks to the adaptation of its utilities and gadgets, like Google Apps and Chromebooks, to the learning market.

For example, in February, Google announced in February that Chromebooks are now in over 2,000 schools across the U.S. For awhile now, Apple has grabbed most of the attention in the education space thanks to the rapid adoption of iPads among schools and teachers. Furthermore, when we talk about Google having positioned itself as a provider of essential utilities, there’s probably no better than the company’s recent announcement that the entire country of Malaysia — that’s 10 million students, teachers and parents — will use Google Apps for Education as part of the country’s effort to improve its education system.

Through its Google Apps products, Google allows students and teachers to collaborate in realtime through Web apps, while using already-familiar tools like Google search and Gmail. The other part of this is, Google’s cloud, its infrastructure, allows it to operate its software products at scale without the traditionally high costs. For that reason, the company can make its educational products accessible to cash-strapped IT departments, for example.

With infrastructure that allows it to run its software at scale from the cloud, Google’s products become more flexible. That foundation behind it, with Google Apps having found penetration among small businesses, it adapted the suite to address similar productivity and collaboration inefficiencies in education.

Apply that to Google Play and pair it with Google Apps, and you can start to see why EdTech entrepreneurs and investors, when asked what the biggest trends are in education (that no one’s talking about yet), more than a few have said “start paying attention to Google.”

And with the impending arrival of Google Play for Education, if Google can start to get Android tablets into the hands of kids, it looks like they might just be onto something…

Google Developer page here.


The App Store’s 50B Downloads Vs. Google Play’s 48B: Android Closes The Gap

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Apple had a bit of a head start when it came to mobile software sales, since it launched its App Store earlier than the Android Market — now called Google Play. The gap between the two, which was more pronounced in terms of initial downloads, has begun to close. Today both Play and the App Store announced very similar milestones.

Apple has been counting down to its 50 billionth app download for a while now. In fact, the assets were leaked via the Apple website backend code earlier today, so we all knew it was coming. Coincidence that it would land on a Google keynote day? That’s hard to tell, but Google had its own milestone to announce: 48 billion downloads announced onstage at I/O today.

The announcements give us a unique opportunity to compare download numbers from both stores on as equal footing as possible, and the result is a snapshot of two app stores that are neck and neck — at least in terms of straight downloads.

That doesn’t take into account paid vs. free apps, or how much revenue each makes from ads and other sources. But as you can see from the graph, it marks one area at least where Google used to trail considerably but is now catching up. Also the fact that Google’s Android OS now accounts for a majority percentage of global smartphone sales means it shouldn’t be surprising that there are a lot of people downloading apps.


Google Unites Gmail And G+ Chat Into “Hangouts” Cross-Platform Text And Group Video Messaging App

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Today at I/O, Google rebranded “Hangouts” as a new unified, cross-platform messaging system. It lets people text, photo, and group video message across Hangouts’ Android and iOS apps, plus its Gmail and Google+ site integrations. Hangouts rolls out today, replacing Google Talk [GChat] and G+ Messenger. While it doesn’t support SMS yet, it could challenge Facebook Messaging and Apple’s iMessage.

For over a year, whispers from GigaOm, Droid Life  and others signaled Google would undertake a big unification of its fragmented messaging offering. Today Google will offer new free iOS and Android Hangout apps, the Google+ integration, and you can upgrade from Google Talk to Hangouts by clicking on your photo in the Gmail chat list. There are currently no plans for other platforms like Windows Phone or Blackberry.

Google’s Vic Gundotra said at I/O today in San Francisco that “Technology should get out of the way so you can live, learn, and love.”  Operating systems and devices shouldn’t matter. You just want to talk with those you care about. That’s the point of the revamped Hangouts. It brings humans and conversations to the forefront.

Hangouts Is The Messaging Kitchen Sink

Presence, Circles, And Delivery

Let’s take a closer look at the features Hangouts offer. Presence, or knowing when friends are available to chat, is a big focus. You can see when friends are on Hangouts, if they’re currently typing, and if they’ve seen your messages [also known as read receipts]. Using Google+ Circles, you can select specific friends or a whole group to start a chat with.

Hangouts takes care to deliver your messages to whichever web interface or mobile app your friends are using. If you’re offline, Hangouts will store your messages until you return. Unlike Google Talk, it won’t send you an email every time you get a message while offline. It only pings you by email if someone starts a conversation with you while you’re away. Hangouts won’t send you duplicate notifications on different platforms, and you can snooze notifications all together if you need some quiet time.

The idea is that you can start, stop, and restart a conversation as you move between platforms, and you can chat with friends across the desktop, Android, and iOS devices.

Text, Emoji, Photos, And Video

Of course you can send simple text messages, but where Hangouts shines is in vivid multi-media communication. To spice up your words, you can add any of 850 hand-drawn emoji. You can send photos in Hangouts, which are saved to a saved to a Google+ album that you and you conversation partners can view, edit, and share later. In fact, you can go back and view your photo and messaging history at any time, or you can turn history off so your dispatches aren’t saved.

The crown jewel of Hangouts is its namesake’s video chat. You can talk face to face with up to 10 friends at once. When you’re in a video chat, you’ll see who is talking in a big window while the rest of your chat partners are shown in tiles below. Friends’ Hangouts will ring when you call them, and they’ll get notified if they miss the digital meetup.

But Hangouts video isn’t just a group FaceTime. Google added a bunch of bells and whistles. You can add visual and sound effects or make use of special Hangouts apps. So if you want to wear a virtual pirate hat or set off some fireworks, you can. You can watch YouTube videos simultaneously with friends while laughing together, and take screenshots to capture moments for later.

No SMS, Yet

The biggest feature missing from Hangouts is the ability to send and receive SMS messages to and from friends who don’t have a Hangouts app installed. This means Hangouts isn’t truly universal. Several of its competitors allow it, including Apple’s iMessage and Facebook’s Messenger For Android (but not for iOS).

So if you want to pull mom into a Hangout, you might have to send her a standard SMS from your phone and tell her to install the Hangouts app. That could be significant stumbling block. However, Google tells us SMS support is one of the most requested features from Hangouts testers, so I wouldn’t be surprised if it comes in a future update.

Oddly, Google tells us that in some countries, feature phone users, but not smartphone users, can participate in Hangouts via SMS. This should help it reach more people in the developing world, a core area for growth of messaging apps.

Other missing features include voice messages or VoIP, but you could just use a video call without looking at the screen to approximate voice calling. There’s also no Hangouts On Air broadcasting to YouTube yet.

Why Google Needs Unified Messaging

The messaging space has become a battleground recently with independent messaging apps like WhatsApp and Line competing with Apple, Facebook, and Google to rule private communication. Everyone wants to become the high-tech successor to SMS.

For Google, messaging could create a wealth of engagement and monetization options. Of course Google could monetize Hangouts directly by cramming ads in it somewhere, or selling special effects for video chat and stickers for text.

A stronger, cross-platform chat experience in Gmail could boost time spent there, where Google already shows ads. It could also finally give people a real reason to use Google+.

Most importantly, though, Hangouts could humanize Google. Still viewed as a search and ads company, people don’t think about it first when they want to socialize. Hangouts leverages all of Google’s powerful technology to bring people closer together.


Google Quietly Kills SMS Search, Closing One Way Of Connecting With Mobile Users Who Don’t Have Data Plans

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Google is well known for its regular bouts of spring cleaning when it kills off a number of products in one fell swoop, but it also sometimes makes quick changes in between the bigger announcements. One of those has now hit its portfolio of SMS-based products aimed at users of lower end devices: Google has quietly closed down SMS Search.

People began to notice the service stop working on Friday, and asked about it in one of Google’s Product Forums (good thing those haven’t been closed down yet) and on Reddit. Jessica S., a Google employee, set the record straight:

“Hi everyone,

Closing products always involves tough choices, but we do think very hard about each decision and its implications for our users. Streamlining our services enables us to focus on creating beautiful technology that will improve people’s lives.

Thanks,
Jess”

For those of you who didn’t use it, SMS Search was a service Google had created that let users send search queries by text message to a short number, in this case 466453. The search results would also come back as text messages. These would not be links to further web pages, but actual information, playing on the many services that Google offers on its desktop search portal for things like currency conversions, weather and local listings. This was mainly intended for feature phones without data connections:

But the search could also be used on smartphones:

Google’s SMS services page hasn’t removed a link to SMS Search yet, it goes to a 404 page.
Trying to find a picture of how SMS Search looked, I came across (on Google) a link to its Canadian SMS Search page, which appears to still have an active link, but as Ghacks points out that won’t work because it uses the same short code number as the U.S. service did.

In some regards, you can see why Google would choose to axe SMS Search. The number of feature phone sales is on the decline worldwide as more and more people make the shift to smartphones.

In the last quarter of 2012, Gartner says the number of mobile phone sales worldwide was a 472 million units, compared to 478 million a year ago, but at the same time smartphone sales increased by 58 million to 208 million (it has yet to release its quarterly figures for Q1 2013).

It could be that Google is simply doing this to stay one step ahead of the times. Or it could be that, as with other products like Google Reader, it was not getting enough use of the service.

For now, Google’s other SMS products that let you check your calendar, update your Blogger blog, check your Gmail, and send and receive SMS text messages through Google Voice, appear to still be working; but users will inevitably start wondering if these will be next on the chopping block.

We’re reaching out to Google to ask and will update as we learn more.

Photocredit: SEORoundtable


Google Announces App Activities Coming To Search, Showing You Information Based On Usage By Other Google+ Users

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Google’s No. 1 strength is its search product, so it makes sense that all of their products feed back into it somehow. Today, the company announced the introduction of “App Activities” into Search. What this means is that when you search for something like “Fandango,” which uses Google+ sign-in, you’ll see top movies based on what users are rating.

Today at Disrupt NY, Seth Sternberg, Director of Product Management for Google+, and Ardan Arac, Product Manager at Google, are demoing the new feature.

The plan is to surface interesting in-app content, using search to dig deeper into what people are doing on those apps. The launch apps are music and movie ones, which lend themselves to lists of top content based on listens and ratings. Google is rolling this out in the next few weeks for Fandango, SoundCloud, Deezer, Flixster, Slacker Radio, Songza and TuneIn. Up until now, app activity was only showing on profile pages:

Of course, this all relies on users authenticating with Google+, something the company has been trying to get developers interested in leveraging since it was announced in February. This will work for iOS, Android and web apps.

Here’s a look at what Fandango search results will look like with app activities being surfaced:

A closer look shows the aggregated data based on listens within the app by its users:

This particular feature is an incentive for app developers to make sure they’re building for Android and to include the Google+ sign-in component, since all of the data that’s being pulled out makes an app more attractive to users who are looking for new ones to download. When you visit Apple’s App Store, you’re greeted with simple ratings, reviews and screenshots, but no interesting data that shows how active they are.

You could imagine that information like top scores could be displayed for games in the future, making the whole experience of using the app more social and interactive.


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