5 Ways Journalists Are Using Google+


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Social networks have proved to be incredible distribution platforms for real-time news and continue to fascinate journalists as communication tools. It’s no surprise that many media professionals have jumped quickly on the Google+ band wagon to explore its potential for journalism.

Some are updating personal accounts while others have created profiles for their organizations. They’re in experimentation mode, testing out which features are most beneficial for messaging and engaging with their audiences.

Google+ has yet to be defined. For the news industry, it will become what the early adopters of the field make of it. Here are a few ways we’ve seen media professionals using the platform and what that might mean for the future of Google+ in journalism.


Talking About Google+


It’s no surprise that Google+ users want to talk about Google+ — and journalists are no exception. Many have been posting tips and tricks for using the platform, such as how to get a more accurate circle count and ways to bring your Facebook stream into your G+ stream.

Even conversations about Twitter and Facebook seem to steer right back to Google+. For example, Matthew Ingram of GigaOm started a discussion about ads hitting Twitter feeds. While some responses stayed on topic, many started talking about whether Twitter users would run to G+ or if Google would begin including ads in streams.

As journalists continue to join the platform, further discussion and collaboration around Google+ as a communications tool will shape the way it’s used for creating and distributing news content.


Hosting Audience Hangouts


Sarah Hill, an anchor for KOMU-TV in Columbia, Missouri, has been inviting her Google+ fans to join her in Hangouts, the network’s video chat service. KOMU hosts a Hangout during the 5 p.m. newscast to give viewers a behind-the-scenes look at the newsroom. She then interviews people in the Hangout on-air about their reactions to the day’s news.

“G+’s video chat feature is turning into KOMU’s own version of a satellite window,” Hill said. “It’s free. The video and audio are of air-able quality — no lugging gear to 9 different places to get 9 different opinions. You simply invite 9 viewers to your Hangout and the news comes to you.”

One chat brought in people from Pakistan, New Zealand, Orlando, New York, LA, Missouri, Iowa and England. Hangout participants were floored by Hill’s ability to multitask.

“It was quite amazing. There’s Sarah broadcasting on live TV with one earpiece listening to us folks on G+, the other to the TV station folks; she’s probably reading a teleprompter as well,” wrote Christopher Scott, a viewer from New Zealand who joined in. “She even welcomes new folks to the Hangout and chats to them like she’s home enjoying a drink with friends. I was seriously impressed.”

Only 10 people are allowed in a Hangout, so spots fill up quickly and some commenters are bummed when they miss out. Still, Hill’s experiment illustrates the reach of the Google+ community.

“It’s like we have viewers from around the world on a video speed dial,” she said.

Hangouts could be a great way for journalists to get audience reactions to news events in real time or find story ideas by asking Hangout participants what’s important in their communities.


Engaging Readers


Despite Google telling brands the platform isn’t ready for them yet, media organizations have quickly jumped on board. Like many of the early adopters from the journalism world, Canada’s top news source CBC has been posting links to stories with prompts that solicit reader feedback. They truly tested the engagement waters with a caption contest. The contest was also posted on Facebook, Twitter and the CBC website.

“We’ve noticed that there’s a bit of a competition to be witty right now on Google+,” said Kim Fox, senior producer for community and social media at CBC. ” We figured our daily photo caption challenge would play into that, and it has, outperforming other platforms.”

Fox said she’s seen smart dialogue and a deeper level of engagement with the content on Google+. She and her team plan to avoid replicating their Facebook and Twitter posts, and figure out what works for the Google+ community specifically.

With the natural enthusiasm for engagement and intelligent conversation, Google+ could become a place for journalists to generate solid feedback from their audiences. It’s important journalists grasp the full potential of the platform. From there, they can optimize its features to create a social dialogue around news content.


Analyzing News Coverage


Google+ is fostering rich conversation about journalism. It’s cultivating a community of thought leaders who rely on each other for feedback about their opinions on news events and the media industry.

When tweeting news commentary, a journalist is limited to 140 characters. Unless the discussion has a hashtag, it’s tough to see the full scope of the conversation as respondents may not be following all involved. With Facebook, conversations on journalists’ personal profiles don’t take off because many don’t friend professional contacts. Even if the journalist has a public page, his or her discussions are competing with updates from their fans’ friends and other pages because of the news feed algorithm. Google+ brings conversations back to the top of a stream when new comments arise. Though Facebook has a number of groups self-organized by journalists, grouping and sharing to professional contacts is more intuitive on Google+.

It also seems Google+ posts inspire more engagement than those on Facebook. For example, Mashable started discussions on both platforms about a study that claims 34% of iPhone users think they have 4G. The posts were published at roughly the same time and had similar prompts, posing questions about the study’s results. On Facebook, there were 57 likes and 40 comments, while the Google+ post had 183 +1′s and 116 comments. Granted this is only one post of many, but it’s still quite telling.

Though starting discussions about the news and their analysis of the news is nothing new for journalists, Google+ seems to be a more natural platform for these conversations.


Showing Personality


The media industry’s focus on journalistic objectivity makes some reporters more apt to withhold their opinions, beliefs and other details about their lifestyle. But Google+ is about people and has become a place where journalists can let their personalities shine.

Amidst the news links and discussions, streams are peppered with jokes, photos and anecdotes about life. Not unlike his Twitter feed, Jeff Jarvis is making people laugh with zings like “LAX Continental terminal isn’t 3rd world, it’s 5th or 6th. Expect to see pigs and goats running through.” Others are re-sharing posts from followers they can relate to, such as Evonne Benedict of Seattle’s KING-5, who was touched by a story from a fellow University of Washington alumnus.

We sometimes forget that journalists are people too. Google+ is a good reminder that for media professionals, there’s more to life than the news.

Overall, the future of journalism on Google+ has yet to be determined. What are some other ways you’ve seen media professionals using the platform? What effect might it have on the news industry?

Image courtesy of Sarah Hill.

More About: features, Google, Google Plus, journalism, journalists, media, news industry, trending

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Social Media Day 2011 Around the World [PHOTOS & VIDEOS]


Thursday’s second annual Social Media Day celebration was a huge success throughout the world. Thousands of people came together offline in their local communities to recognize the technological advancements that enable everyone to connect with real-time information, communicate from miles apart and have their voices be heard.

Participation in the event more than doubled since last year with more than 1,400 Meetups and nearly 11,000 attendees. Seven cities and one U.S. state joined Vancouver and Victoria, B.C. in proclaiming the day official. The state of Arizona and the cities of New York, Toronto, Dublin, Las Vegas and Reno, Nevada and San Jose and San Carlos, California officially marked June 30 as Social Media Day.

Around the world, Social Media Day Meetups took place in 90 countries across six continents. Some of the most well-attended events occurred in places like Sao Paolo, Panama City, Toronto, Detroit and Santa Ana, California.

Nearly 43,000 tweets were sent with hashtag #smday, and 26,000 of those were on Thursday alone. Notable accounts such as Facebook, DKNY, WWE Universe, and the Miami Heat mentioned #smday on Twitter, showing the event’s reach across a wide variety of communities. There are more than a thousand photos on Flickr, Instagram and Facebook as well as hundreds of videos on YouTube with hashtag #smday.

A number of media organizations, including Fox News, CNN Money, The Christian Science Monitor, the Los Angeles Times and The Examiner covered the event. Many news stories focused on social media’s growth and how it has affected many of our lives.

A huge thank you to everyone who organized or attended a Social Media Day 2011 Meetup. Without you, this global event wouldn’t be the success that it is.

Who’s ready for next year?!


Social Media Day Photos



Cincinnati




An awesome Social Media Day cake was made for #SMDay Cincinnati, the winners of our Most Social City contest. Photo by Christiaan Todd Photography.


Detroit




Detroit had more than 1,000 people attend their Social Media Day events held at Soundboard in the MotorCity Casino Hotel. Guests were treated to djs, prizes and speakers.


Key West




Mashable Director of Communications Stacy Green and attendees at the Social Media Day celebration in Key West, Florida.


Miami




Miami's Social Media Day celebration was hosted by SocialBuzzTV at Sugarcane Raw Bar and Grill.


New York City




Mashable celebrated Social Media Day at Brooklyn Bowl, where many attendees took to the lanes. Photo by Stephanie Haberman.


New York City




NYC Chief Digital Officer Rachel Sterne presented the city's proclamation declaring June 30 Social Media Day to Mashable Publisher Sharon Feder and Community Manager Meghan Peters. Photo by Stephanie Haberman.


Tunis




Tunisia's capital city held a large Social Media Day celebration at Barista's Cafe.


San Francisco




Mashable staffers Kate Hayden, Louis Dorman, and Jennifer Van Grove celebrate Social Media Day with Mashable fans at House of Air.


Istanbul




More than 100 people met up in Istanbul, Turkey for Social Media Day. The organizers said they even made frozen shot glasses with the #SMDay logo on them.


Sao Paulo




Sao Paulo, Brazil had several Social Media Day Meetups, including one led by Anderson Criativo that had 1,000 attendees. "The most successful part was the engagement of our community," Criativo said.


Social Media Day Videos



Paris’ Social Media Day celebration. Video by James Medd.


San Francisco’s Social Media Day celebration. Video by Danny Skarka.

Thumbnail photo courtesy Flickr, Anthony Quintano.

Mashable community team members Stephanie Haberman, Todd Olmstead and Chelsea Stark contributed to this report.



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Mashable Surpasses 500,000 Facebook Fans [OMG!]


Mashable earned a big achievement Thursday when we gained our 500,000th fan on our Mashable Facebook fan page.

We want to send a huge thank you to all our readers who “like” us on Facebook for making this milestone possible. It’s a goal we’ve been striving for ever since we announced our real-life Facebook fan wall in November. At that time, we had about 300,000 Facebook fans.

As our audience has grown, so has our staff. We now have 45 employees in the U.S. and Europe. In fact, there are so many new people at our New York City headquarters, we’re soon moving offices to accomodate everyone.

That said, we’re keeping our opt-in period for the real-life Facebook fan wall open until we move this summer. We’ll post the wall in our brand new space, ringing in a new era for Mashable.


Connect To Participate



Thanks for Your Support


We’re thrilled to have reached the 500,000 threshold, and we truly appreciate your readership and support. You help make Mashable an inviting space with an engaging community. We couldn’t have done it without you!

Our Facebook fans live across the globe and represent every age group. Here’s a look at who they are and where they come from:


Source: HootSuite Analytics


Help Us Spread the Word


  • Invite your friends and colleagues to connect with our Facebook fan page.
  • Like this post on Facebook and let your friends know you’ll be on the World’s Largest Facebook Wall.
  • Tweet this post with the hashtag #LargestFBwall.

The real-life wall will be a celebration of our 500,000 fans achievement and a “thank you” to readers for helping us build such an amazing community. Here’s a rendering of what the wall might look like.



More About: facebook fan page, facebook fans, Facebook Like, Facebook wall, mashable

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Meetup To Launch Facebook Tab to Help Brands Mobilize Fans


Meetup will launch a tab for Facebook fan pages in June, announced Meetup Co-founder and CEO Scott Heiferman on stage at Mashable Connect on Friday. The feature will allow brands to mobilize their followers via the more than 600-million-strong platform.

With the app, a Facebook fan page administrator can declare a Worldwide Meetup Day directly from Facebook. The brand will not have a Meetup Everywhere page, nor will fans be required to navigate away from Facebook to sign up for or organize a Meetup.

“We’re really focused on it being a Facebook experience,” Heiferman said.

After a website overhaul in January, Worldwide Meetup Days became the focus of Meetup Everywhere. The feature allows organizations to initiate a Meetup theme and date across their fan base, making it easier for them to spark Meetups around a particular activity or topic.

Many brands have been declaring Worldwide Meetup Days on their Meetup Everywhere pages during the past few months. However, reaching their true fan base through the platform has been challenging. Now organizations will be tapping into their existing Facebook community rather than building a following from the bottom up on Meetup.

“What we’ve seen is that the most exciting brands in the world right now are having these Meetup days –- Zynga, Etsy, Instagram, Foursquare, Mashable, Threadless –- and one of the common requests we got was: ‘We have more fans. How can you make it easier for more fans to be involved?’” Heiferman said. “The answer was to make it as easy as one click on the brand’s Facebook page.”

The new tab will also help brands to introduce the concept of Meetup to their followers. Though social media has enabled a constant virtual dialogue between organizations and their fans, Meetup’s mission is about getting people to engage face-to-face around a common interest. The ability to inspire these intimate in-person connections is a more telling sign of an organization’s effect on its followers than a mere click of the Like button.

“A mark of a great brand in the 21st century is Meetups: people caring enough to Meetup about the brand,” Heiferman said. “So that’s why we made “Meetup for Facebook Pages” — to make it easier for more brands, organizations and movements to declare Meetup Days. It’s about unleashing real communities.”

The Facebook tab was created for brands that have yet to create a Meetup Everywhere account. It functions differently from a Meetup Everywhere page and cannot be used simultaneously, said Kathryn Fink, strategy and community maven at Meetup.

Many brands with successful Meetup Everywhere presences have already leveraged Facebook as a communication tool to get fans on board with Worldwide Meetup Days. “We understand though, that some partners would love a way to host the entire Meetup experience within their Facebook context,” Fink said. “Once the app is live, we’ll work with individual organizations on a case-by-case basis to figure out which type of engagement makes the most sense for them, strategy- and community-wise.”

Meetup has not yet named its launch partners. Five spots will be reserved for organizations attending Mashable Connect, Heiferman said.

Would you organize or attend a Meetup for a brand you like on Facebook? Tell us in the comments.



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More About: mashable connect, mashable connect 2011, meetup, meetup everywhere, scott heiferman

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5 Superior Social Media Management Tools [Mashable Awards]

Mashable Awards Image

As part of the ongoing Mashable Awards, we’re taking a closer look at each of the nomination categories. This is “Best Social Media Management Tool.” Be sure to nominate your favorites and join us for the Gala in Las Vegas! Sponsorships are available. Please contact sponsorships@mashable.com for more information.

social media management imageSo many statuses, so little time. As the popularity of social media continues to grow, so too do the number of networks to update and monitor. Whether you’re keeping track of personal Facebook and LinkedIn profiles or juggling 25 company Twitter accounts, it’s becoming tougher and tougher to keep up.

Luckily, tools to help you manage a growing social sphere are popping up just as frequently as new networks. Some work best for maintaining multiple accounts on one site while others consolidate your web presence across many networks. No matter what type of user you are, there’s likely a tool (if not several) that can make your online social life a little easier.

Here are five social media management tools that can make your life easier. What do you use to keep track of multiple social accounts? Let us in the comments below.


1. One Person, Many Networks


TweetDeck is your best (and free) bet if you’re looking to manage all your personal social media profiles. TweetDeck allows you to connect across Twitter, Facebook, MySpace, LinkedIn, Foursquare and Google Buzz. You can update all or just a few with the same status at one time.

The design is clean, user friendly and even makes some networks more fun. For example, it integrates Google Maps into your Foursquare feed, visualizing your friends’ checkins. You can also view photos and videos from within the tool.

As you might have guessed from the name, TweetDeck is best at managing Twitter accounts. It makes the experience more customizable by organizing feeds, mentions, messages and searches across columns.

TweetDeck is probably best when dealing with four or five accounts at a time (whether that be all Twitter accounts or a mix of the other networks it supports). Though the dashboard is generally easy to use, it can get bogged down if your streams have a lot of activity, making it difficult to keep up with updates and engagement.

Also worth checking out: Seesmic


2. Personalize Business Replies


CoTweet is an excellent tool for small businesses or divisions of larger businesses that spread social media duties among team members and have a customer-service approach to engagement.

Like many SMM services, CoTweet allows updates and follow-up messages to be assigned to specific social media managers. This can make responses more relevant as team members with certain knowledge bases can handle appropriate questions and comments from followers. The responder’s initials are included at the end of the tweet, letting the follower know there’s a person behind the handle.

What’s different about CoTweet is its OnDuty status, which notes who is responsible for social streams at a certain time. Aside from organizing your SMM schedule, it allows for more passive monitoring. The person on duty can receive e-mails when something needs to be acted on, freeing him or her up to go to meetings or take calls while remaining aware of social media activity.

CoTweet supports Twitter and Facebook and recently launched an iPhone app. The Standard edition is free and allows up to six Twitter accounts. The Enterprise version costs $1,500 a month but you can request a free demo.

Also worth checking out: Postling


3. All Monitoring, All the Time


Small to medium-sized businesses that have one or two dedicated social media managers should try HootSuite. Its free version allows you to add five networks and supports Facebook, Twitter, LinkedIn, Foursquare, MySpace, PingFm and WordPress.

HootSuite is best for actively-managed accounts because its design focuses on streams, which are housed in customizable tabs. You have the flexibility to organize tabs by account, network or content, making it easier to monitor a specific type of feed more closely.

One of the greatest benefits of social media is finding out more about your audience. HootSuite takes this to the next level by providing a follower’s bio and Klout score along with links to his or her social media profiles. You can also create lists of followers you want to keep a closer eye on and increase engagement with.

Stats in the free version don’t give you much information, but paid subscriptions offer Google Analytics integration and unlimited insights. Pricing starts at $5.99 a month and maxes out at $1,998.99 a month for the Enterprise package plus vanity URL service.

Also worth checking out: Scroon, Buddy Media


4. Analyze That


spredfast image

For agencies managing social media for several companies with high ROI demands, SpredFast has everything you need.

Its biggest advantage over other SMM tools is analytics. Measurement is determined by the amount of content distributed, how many people were reached and whether the intended audience was engaged. Spredfast integrates analytics from clicks by tracking bit.ly links as well as data from each social network. This information is formatted in presentation-ready graphs, which is ideal for agencies bringing clients up to speed on outreach progress.

Most useful is Spredfast’s benchmarking feature. Managers can compare social campaigns to other strategies in the industry or to the same type of campaign as it was run in another industry. As businesses continue to experiment with social media as an outreach tool, this context answers key questions about how to best leverage each network.

These first class analytics come with a hefty price tag; Plans range from $12,000 to $1 million a year.

Spredfast began as an in-house tool and went public in January 2010, then made a name for itself at Microsoft BizSpark Accelerator at SXSW. The latest version launched on Friday. Though the Austin, Texas startup has some big endorsements, it’s always good to be wary of the risks that come with investing in a newer company.

Also worth checking out: Radian 6, Objective Marketer


5. Big Business Made Easy


engage121 image

Franchise companies looking to maintain consistent messaging while giving local branches a hand in social media strategy should give Engage121 a shot. Though its competitors are few, Engage121 is best in its class at encompassing monitoring, broadcasting and engagement.

The tool is incredibly customizable and can support just about any site with a social presence. Corporate managers can create a company-wide promotion message and use mail merge to broadcast it with a local store’s name and address. Permissions may be set to allow a branch to approve a message from corporate before it is distributed to area followers, maintaining a local voice and brand consistency at the same time.

With the amount of buzz around big-name brands, monitoring and engagement are particularly challenging. Engage121 simplifies these with customized filters, giving managers total control over what types of messages they see. Just underneath each message is an engagement button. When clicked, a very user-friendly interface pops up where managers can easily respond to followers’ messages or start conversations with social media influencers.

Engage121 CEO Jon Victor said the analytics component measures social media in about 100 ways, depending on the different stats useful to corporate divisions and local branches. Pricing also varies with business needs. Individual stores generally pay $25 per month with a separate charge to corporate. If the company incurs the total cost, the price tag ranges in the thousands, depending on the number of outlets, Victor said.

Because virtually every aspect of the tool is customizable, you should have a strategy in place before jumping into Engage121. Its functionality seems endless and could be overwhelming without a set social media objective.

Also worth checking out: Valuevine


What’s Your Take?


Which of the above tools has worked for you? Are there any social media management tools that you could recommend for personal use? Business?

Let us know in the comments or nominate them for the Mashable Awards.


The Mashable Awards Gala at Cirque du Soleil Zumanity (Vegas)


In partnership with Cirque du Soleil, The Mashable Awards Gala event will bring together the winners and nominees, the Mashable community, partners, media, the marketing community, consumer electronics and technology brands and attendees from the 2011 International CES Convention to Las Vegas on Thursday, January 6, 2011. Together, we will celebrate the winners and the community of the Mashable Awards at the Cirque du Soleil Zumanity stage in the beautiful New York New York Hotel. The event will include acts and performances from our partner Cirque du Soleil Zumanity. In addition, there will be special guest presenters and appearances.

Date: Thursday, January 6th, 2011 (during International CES Convention week)
Time: 7:00 – 10:00 pm PT
Location: Cirque du Soleil Zumanity, New York New York Hotel, Las Vegas
Agenda: Networking, Open Bars, Acts, Surprises and the Mashable Awards Gala presentations
Socialize: Facebook, Foursquare, Meetup, Plancast, Twitter (Hashtag: #MashableAwards)

Register for Mashable Awards Gala at Cirque du Soleil Zumanity stage (Las Vegas - 2011 International CES convention) [Ticketed Event] in Las Vegas, NV  on Eventbrite

Thanks to our sponsors:

Mashable Awards Gala Partner:

cirque logo From a group of 20 street performers at its beginnings in 1984, Cirque du Soleil is now a global entertainment organization providing high-quality artistic entertainment. The company has over 5,000 employees, including more than 1,200 artists from close to 50 different countries.

Cirque du Soleil has brought wonder and delight to nearly 100 million spectators in 300 cities on five continents. In 2010 Cirque du Soleil, will present 21 shows simultaneously throughout the world, including seven in Las Vegas.

For more information about Cirque du Soleil, visit www.cirquedusoleil.com

Mashable Awards Online Partner:

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The Fresh Diet is like having a Cordon Bleu chef prepare your meals in your own kitchen. There’s no cooking, cleaning, shopping – just fresh prepared delicious meals, hand delivered to your door daily! Whether you want to lose weight or just want to eat healthy, The Fresh Diet can help you meet your goals. The best news, we’re giving away a FREE week of The Fresh Diet every day on our Facebook page. Just click here to become a fan and you could be the next winner. Join now!

Mashable Awards Gala VIP Lounge sponsor:

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Sponsorships are available. Please contact sponsorships@mashable.com for more information.

Image courtesy of iStockphoto, sodafish


Reviews: CoTweet, Facebook, Foursquare, Google Analytics, Google Buzz, Google Maps, HootSuite, LinkedIn, Mashable, MySpace, Seesmic, TweetDeck, Twitter, WordPress, foursquare, iPhone, iStockphoto

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