Clash of the Titans: The Battle To Become The Mobile Search Leader

Editor’s note: The following guest post is by Krishna Subramanian, co-founder of mobile ad exchange Mobclix.

Mobile search is still one of the big unclaimed prizes on the mobile web. Everyone from Google and Yahoo to Apple is going after it, but Microsoft’s Bing may stealthily become the king of the castle by aggressively promoting Bing through mobile apps. Let’s look at each player’s mobile search strategy.

Apple: In The Driver’s Seat

During the Apple keynote in April, Steve Jobs announced the new iPhone 4.0, iAd and a few other features even he didn’t seem too excited about. Out of the many mediocre features, Mr. Jobs happened to squeeze in a declaration that, “ On mobile, search hasn’t happened. People aren’t searching on their phones.” During the keynote at WWDC this month, Mr. Jobs declared that iPhone 4 users would have the opportunity to select their search engine from among Google, Yahoo, and Bing. Out of the three, Bing got a special endorsement from Mr. Jobs.

Is Mr. Jobs trying to blindside the other players in this space by making them think he is not concerned about search? I’m sure all of the search traffic he is sending to Google is driving him nuts. Meanwhile, Google has happily—and quite beautifully—optimized their search results page on the iPhone to make it extremely convenient for local searches by incorporating phone numbers, maps and more within the Safari window.

Remember the days you would dial 411 or, even more recently, send an SMS to GOOG for information about local businesses or venues while you are on-the-go? Does anyone do that anymore? I’m sure people love paying $1.75 to find out the name of the local pizza shop. By the time you dial 411 and struggle through the automated voice menu, you could have pulled up addresses, phone numbers and reviews to the five nearest pizza places and be one click away from an interactive map.

Apple brought the traffic to mobile search, but why not make money off it? Google, Yahoo! and Microsoft all see the value of controlling search across mobile devices—not just the iPhone. Similar to the web, these three goliaths want to be the starting point for every consumer query. All three have launched iPhone specific apps with slightly different flavors as they try to first win the hearts of the iPhone user.

Yahoo! Doesn’t Know What It Wants To Be

Yahoo! is all over the place in the App Store. It has two iPhone apps in the iTunes App Store. Within the reference category, the Yahoo! Search app is ranked at #30 with 658 comments. For the most part it includes many of the same core features that the other search apps offer.

To get more mindshare from users, Yahoo! has sprinkled many other apps in various categories with the Yahoo! Finance and Yahoo! Shopping and Yahoo! Entertainment apps and a pretty successful Yahoo! News app (#47 with close to 50,000 comments). This attempt to build interest just dilutes Yahoo!’s audience across multiple apps—which, if combined together, could have a significant impact.

It’s Google’s Game To Lose

As the default search engine plugged into mobile Safari on the iPhone, Google has always had an advantage driving mindshare to its mobile apps. It was the first one to use voice activated search and has steadily built out its host of features since making it easier to access core Google products like Gmail. The Google Mobile app is currently ranked first in the reference category for iPhone apps with more than 2,000 comments.

Hello, Bing!

Far behind when the gates opened, the Bing team is pushing out new features as fast as possible, trying to draw from Google what works best. Interestingly enough, the results (even on a local level) are quite different from the very accurate Google search results. The Bing search app received a nice endorsement from Mr. Jobs at the WWDC keynote, so lofty expectations are already set. It is currently ranked No. 2 in Reference.

Microsoft released an updated Bing app last week with a few new notable features: Visual Scanning (very similar to the Red Laser iPhone app eBay acquired earlier this month) and tapping into social graphs through Facebook and Twitter status updates. The entertainment angle is allowing Bing to create a unique niche that ties back to search. It also redesigned its mobile browser search to make it more of an app-like experience.

Advertising as a Distribution Channel

The biggest hurdle is getting these app installed on as many devices as possible, but thanks to all the apps in the App Store there is an abundance of ad inventory available for marketers. App developers, if you don’t already love these big boys, you should. They have been spending significant amounts of money (think six figures-plus) desperately trying to get in front of as many of your users as possible, which translates into more money in your pocket.

All of the search giants use in-app marketing to push their own apps. Yahoo! and Google have done a great job avoiding creative saturation by building out a wide array of messages, colors, languages and landing pages, as well as making use of geo-targeting.

Boom! Bing Changes the Game

As the Bing team continues to spend more money on advertising, they recently changed the game, significantly crushing Google in the app rankings. How? Easy…

Attaching yourself to successful apps with consumer brand power is a sure fire way to rise to the top.“We absolutely market our applications on the iPhone, I don’t think of it as unique to anything else. It is like promoting on the toolbar,” Yusuf Mehdi, Senior Vice President, Bing recently told TechCrunch co-editor Erick Schonfeld. “Yes, it has been effective.”

For example, Bing took the Top 100s by Year app that allows users to stream songs by decade for $1.99, rebranded it to Top 100s by Year by Bing, made it free and inserted advertising to drive users to download the Bing Search App.

The Top 100s by Bing app instantly surged to the top of the App Store and remained in the top five for weeks. It remains at the top of the music category hovering near favorites like Pandora and Shazam. And, as I mentioned, the Bing search app is currently No. 2 in Reference, and in the top 100 free iPhone apps overall.

Ads within the Top 100s app that drive users to download the Bing app:

Fresh off the success of leveraging sponsored apps to drive downloads to the Bing app, Microsoft has recently reached out to a new audience segment by sponsoring the ESPN World Cup Trivia app, which is ranked No. 6 in the sports category.

Rather than taking the viral nature of the Top 100’s music app, Bing and ESPN are also running display inventory to drive additional traffic to the World Cup Trivia app.

So where does this leave the Bing search app? How about in the top 100 of all free apps and, more importantly, at one point it even squeezed Google’s app out of the top 50 free apps. Bing has taken a simple concept, executed and proved the value of the model by consistently keeping their brand top of mind across top apps in different categories.

Mobile search is here, whether you want to believe it or not. Take Apple’s recent acquisition of Siri for a small sum of around $200 million to $250 million. It will be pretty easy to use that as the nucleus for an Apple-owned local search product for mobile. Not to mention the valuation is around the same price tag as what it paid for Quattro Wireless.

As the market grows, Yahoo!, Google, Bing and Apple will become more cut throat. Don’t expect to see Bing ads on Google Mobile Ads or Apple featuring Yahoo!. Likewise, we may not see as many new Google and Bing apps in the App Store in the near future. But they will keep pushing forward as much as they can. After all, they probably don’t have much time before Mr. Jobs begins to think differently about mobile search.


Facebook Events | Preventing Event Communication Spam

Did you know that when you respond to an event that you ‘are not attending’ that you are actually giving that event coordinator PERMISSION to continue to contact you regarding that event?

Yup that’s right! Whether you respond that you are ‘attending’ or ‘not attending’ a Facebook event, you are actually giving event coordinators permission to contact you in the future regarding that event!

So what if you do not want to attend the event and you also do not want to receive any further information about the event? Well, event coordinators are hoping that you don’t find out.

Watch this quick video to learn how to prevent future communication from events that you do not wish to attend.

Cheryl Waller
Marketing Consultant SEO, SEM, SMM
www.CherylWaller.com

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FTC Announcement

Early in 2009, when Twitter employed less than 50 people, we faced two different security incidents that impacted a small number of users. Put simply, we were the victim of an attack and user accounts were improperly accessed. There were 45 accounts accessed in a January incident and 10 that April for short periods of time. In the first incident, unauthorized joke tweets were made from nine accounts and attackers may have accessed nonpublic information such as email addresses and mobile phone numbers. In the second, nonpublic information was accessible and at least one user’s password was reset.

Within hours of the January breach, we closed the security hole and notified affected account holders. We posted a blog post about it on the same day. In the April incident, within less than 18 minutes of the hack we removed administrative access to the hacker and we quickly notified affected users. We also posted this blog item about the incident within a few days of first learning about it.

Why are we bringing up these incidents from 18 and 14 months ago that we already told people about? Because the United States Federal Trade Commission (FTC) launched an inquiry into our security practices related to these attacks and today announced that we've reached an agreement that resolves their concerns. Even before the agreement, we'd implemented many of the FTC's suggestions and the agreement formalizes our commitment to those security practices.

Following your friends and colleagues

Updated at 3:15pm.

Many Twitter users follow their favorite celebrities, sports heroes, or brands. They often find and follow even more nearby businesses or experts in their industry. And, of course, people also follow friends, family and associates so that they can keep updated on what's happening with them. In fact, one of our most frequent requests from users is how they can find and follow the people they are connected to on their social networks.

Today, we're improving our Find Friends section to make it easier to find and follow the people you already know -- your friends on Facebook and connections on LinkedIn -- who use Twitter. Our Facebook app, which launched in 2007, now shows which of your Facebook friends are on Twitter and lets you follow them instantly and save them to a list. The app also lets you post your Tweets to your Facebook profile and now, to one of your Facebook pages too. With the Tweets application by LinkedIn, you can see which of your LinkedIn connections are on Twitter and follow the ones you choose right from the app. The app also lets you save your LinkedIn connections as a list, post your Tweets to LinkedIn, and add your Twitter account to your LinkedIn profile.

UPDATE: The Facebook app cannot currently access your Facebook friend list. We believe this is an issue on Facebook's end.

From Russia with Love

We may be a relatively small company of about two hundred employees but we have a global mindset. Twitter is growing very fast internationally these days. In fact, about sixty percent of our usage is outside of the United States. That's why we are honored today that President Medvedev of Russia stopped by our office for a brief tour and his inaugural Tweet.

It was incredibly generous of the President to stop by with such a busy schedule. Recognizing the power of new technology and learning to leverage it to advance humanity in positive and meaningful ways is a powerful display of leadership. It was a great chance for us to share our passionate belief that the open exchange of information can have a positive global impact.

Mr. President, welcome to San Francisco and Silicon Valley!

HubSpot and PullnotPush Launch Effective, Affordable Website Design LITE

Website Redesign LiteWe've published extensively on website design and redesign best practices.  We sound like a broken record emphasizing a website's function over form: the need for a simple layout and navigation, good search engine optimization (SEO) and above all, content creation and conversion over flashy design.

So why do we keep on beating the drum?  Because we still see people spending thousands of dollars on a beautiful website that doesn't help them GET BUSINESS (and a little part of us dies every time that happens).  Now, we're offering a solution-- a more effective, faster, affordable alternative to your typical website design or redesign.

What is this Service?

HubSpot and Inbound Marketing and HubSpot Certified Partner PullnotPush have teamed up to provide Website Design LITE, a streamline website design or redesign on the HubSpot Website Manager or CMS.  Choose from 10 design themes and customize 10 elements for a completed website in less half the time (3 weeks) required for typical website design.

  • Take the tour of the 10 step process (and contrast it with your typical, protracted website design process).
  • Total cost is a $900 (one-time) for the website design and starts at $250 (per month) for the HubSpot Software, which includes your website on the HubSpot Website Manager or CMS.

Is Website Redesign LITE right for you?

If you want a highly customized website in terms of graphics, features, layout or navigation, you better stick with a standard custom website design or redesign.  If you want a lightly customized but professional website that can be launched quickly with traffic and lead generation as its primary goal, Website Design LITE is a great choice.  See detailed comparison between a typical website design and Website Design LITE.

Website Redesign LITE leaves you with a lightly customized, professional website that you can edit easily without technical expertise.  Your website is part of your HubSpot Inbound Marketing software subscription so you can apply inbound marketing methodology and tools to draw traffic and generate leads.

website redesign lite

Why this Service?

  • Results-oriented website design:  People always seem to focus on the wrong things in a website design.  They care more about how the website looks vs. how it performs in terms of getting traffic and leads.  A pretty website won't get you traffic and leads-- inbound marketing will, which is why this service leaves you the time, effort and all the tools to do inbound marketing.
  • Look but don't touch: Too often, people are left with beautiful, complicated websites that are too fragile or technical for them to handle themselves.  This makes your website an ineffective marketing tool (not to mention, expensive to maintain).  You need to be able to add, edit, optimize content to draw traffic.  You need to be able to create landing pages, RSS, calls to action to convert traffic to leads and customers.  Your website isn't artwork to be admired at arm's length-- it's a living, changing tool for marketing.
  • Website design shouldn't take over your life: Sometimes, when we talk to people undergoing a website design or redesign, they have the haggard, hollowed look of someone who's been through too many mock-ups and missed deadlines.  Take back your life!  We've eliminated non-essentials: design elements that are time-consuming and expensive (which often slow websites down and distract visitors anyway).

Contact HubSpot and PullnotPush to learn more or start the Website Redesign LITE process.

About the HubSpot Service Marketplace

Let us know your thoughts on this service or any others available on the HubSpot Service Marketplace.  Have a service you'd like to see offered?  Suggest one and get it for free if we launch your idea.

Learn about the mission and details of the HubSpot Service Marketplace by reading Brian Halligan's Transforming the Marketing Services Industry.

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Big Goals, Big Game, Big Records

It's been an eventful week for World Cup fans around the globe. Many have taken to Twitter in record numbers to tweet about coaching decisions, referee calls and, of course, goals.

In this spirit, we thought it would be fun (and instructive) to track the top three most tweeted goals of the tournament so far. These goals had the highest Tweets-per-second (TPS) count in the 30 seconds after a goal was scored.

The most tweeted goals of the past week...

1) Japan scores against Cameroon on June 14 in their 1-0 victory (2,940 TPS)
2) Brazil scores their first goal against North Korea in their 2-1 June 14 victory (2,928 TPS)
3) Mexico ties South Africa in their June 11 game (2,704 TPS)

Were these all-time Twitter records? Yes, but only until last night's deciding game of the NBA Championship between the Los Angeles Lakers and Boston Celtics. The Lakers' victory generated a record 3,085 TPS as the game ended.

For context, Twitter currently sees about 750 TPS on an average day and 65 million total Tweets a day.

@twitterapi Showcase: TweetBeat’s World Cup

The Platform team is always excited to see developers' creativity in building cool applications using our APIs. To showcase new and interesting applications built on the Twitter Platform, we're going to periodically feature great apps on our blog. For our first post, we'd like to highlight the @kosmix TweetBeat World Cup site. For all of the World Cup fans out there, you are seriously missing out if you haven't checked this out yet!



The TweetBeat site provides real-time updates from and around the World Cup. You can follow what is being said about the whole tournament, or focus on a specific team and even follow what's happening with its opposition. Not only that, but their Popular Tweets sidebar keeps you informed of what everyone else is talking about and, during matches, which team has the most Tweets.

TweetBeat uses the Twitter Firehose to cluster similar tweets into real-time stories from all across Twitter as they happen. You can use the speed slider to slow down or speed up the flow of Tweets and stories down the page. They have also integrated @Anywhere so that you can retweet the best tweets or follow your favorite Twitter users right from the site, without having to come back to twitter.com.



If you know of other cool uses of the Twitter API, tweet about it and mention @twitterapi or me (@themattharris) and we'll check it out!

What’s Happening with Twitter?

From a site stability and service outage perspective, it's been Twitter's worst month since last October.

What's the problem?
Last Friday, we detailed on our Engineering blog that this is going to be a rocky few weeks. We're working through tweaks to our system in order to provide greater stability at a time when we're facing record traffic. We have long-term solutions that we are working towards, but in the meantime, we are making real-time adjustments so that we can grow our capacity and avoid outages during the World Cup.

As we go through this process, we have uncovered unexpected deeper issues and have even caused inadvertent downtime as a result of our attempts to make changes. Ultimately, the changes that we are making now will make Twitter much more reliable in the future. However, we certainly are not happy about the disruptions that we have faced and even caused this week and understand how they negatively impact our users.

Should Twitter have been ready?
Record traffic and unprecedented spikes in activity are never simple to manage. However, we were well aware of the likely impact of the World Cup. What we didn't anticipate was some of the complexities that have been inherent in fixing and optimizing our systems before and during the event.

What's next?
Over the next two weeks, we may perform relatively short planned maintenance on the site. During this time, the service will likely be taken down. We will not perform this work during World Cup games, and we will provide advance notification.

How can I best keep informed of any future Twitter site issues?
For real-time updates on site outages or major issues, you can go to our Status blog. For most other problems that you may be having with Twitter, follow @Support.

Background on Twitter uptime from Pingdom
A month by month look: http://bit.ly/c3BPRS

Jonah Lopin to Talk Social Media at B2B Search Strategy Summit

b2b Search Strategy Summit Speakers BadgeLooking to increase the effectiveness of your business' search marketing campaigns? Join HubSpot VP Customers Jonah Lopin at the b2b Search Strategy Summit on June 23 in San Francisco to learn best practices and discover top tools and tips that can be implemented immediately to turn around and optimize your B2B search marketing campaigns.

Jonah is scheduled to speak at 4:20 p.m. on the panel, "Social Media: Why Blogs and Social Media Should be Part of Every B2B Marketers Toolkit," and will be accompanied by Lee Odden of TopRank Online Marketing and moderated by Galen de Young.

The b2b Search Strategy Summit promises to provide attendees with specific action plans to:

  • Increase lead generation,
  • Track leads all the way down the sales funnel,
  • Integrate social media B2B strategies,
  • Shorten the B2B sales cycle,
  • And annihilate the competition.

The event will cover effective, tried and true strategies that can be implemented immediately to improve B2B search engine marketing campaigns, boost ROI and expand a business' lead generation funnel.  It will provide experienced marketers with current thinking and actionable strategies for successful B2B search engine marketing, covering topics such as boosting ROI through lead generation; making social media work to increase branding and generate leads; blending PR, social media and search to drive more B2B profits; effective landing page optimization specifically for B2B sites; the top 10 paid search strategies to improve ROI; using search as a springboard to a more integrated B2B Marketing strategy; and best practice B2B case studies and proven solutions.

Register through our affiliate link (http://www.ppcsummit.com/243-8-3-17.html) with code HUBSPOT to receive $300 off the event's registration price.

We hope you'll join Jonah at the event!

For a complete list of upcoming HubSpot speaking engagements, visit our Events Page.

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